Please note that these lead times are estimates only and may be
extended from time to time and particularly during holiday periods.
Delivery
will be deemed to have taken place when the Goods have been delivered
to the agreed address (Bedwarehouse.com do not need to satisfy
themselves that the person accepting delivery at the agreed address is
authorised by the Buyer to accept the Goods)
When your order is delivered
it
is very important
that you check the goods prior to accepting delivery.
By signing for the
goods you are confirming that all the items have been delivered
undamaged. No claims for damaged goods will be accepted once you have
signed for your order. If you sign for the goods & write unchecked. You
are actually saying you are happy to accept the goods without checking
them. Therefore no claims for damages can be made in these
circumstances.
Delivery
is officially to the front door only but Goods may be taken to the
room of your choice if the access is clear. It is the customer's
responsibility to ensure that the goods will fit into the chosen
location and that there is satisfactory access to the chosen location.
Most
Goods will require some form of assembly and it is the Buyer's
responsibility to assemble the Goods. Delivery charges do not include
unpacking or assembly. Please inspect all goods on delivery and advise
us of
any visible damage as soon as possible and in any case within 7
days.
The
deliverers will not remove existing pieces of furniture to help make
room for newly delivered products. Likewise, old pieces of furniture
will not be taken away. The customer must take the responsibility to
organize the removal and disposal of unwanted furniture.
Bedwarehouse.com will not accept liability for damage to the
customers property, including all types of fixtures, fittings and
building structure during delivery of the goods. Any consequent
damage should fall under the customer's household insurance.
Bedwarehouse.com will not accept any liability for any damage caused.
Customers are advised when accepting goods to have protective sheets
available as the goods being delivered may have transferred through a
number of warehouses and delivery vehicles.
Where
the Goods cannot be delivered on the day arranged due to the fault of
the buyer, Bedwarehouse.com retains the right to charge a further £50
for "re-delivery" to cover costs incurred. This charge will be taken
from the debit/credit card used to purchase the Goods.
Refunds:
Refunds
on Goods cancelled prior to delivery will be made as soon as possible
following written notification of cancellation and in any case will
not exceed a period of 15 days of that written notice. All refunds
will be made onto the same card used to make the original purchase.
Refunds
on Goods already delivered will take place as soon as possible
following the collection, return and inspection of such goods and in
any case will not exceed a period of 15 days following that
collection/return.
Cancellation:
The Buyer may cancel the goods at any time within the cancellation
period by giving Bedwarehouse.com notice of the cancellation in
writing or in another durable medium.
Cancellation period
&
Returns
under the 7 Day Home Approval
If you are
unhappy with your purchase or change your mind, and notify us within 7
days of delivery, we will offer you a choice of either exchange to
another product or collection and refund of the goods. Although we
reserve our right to recover the cost of collection, which would be
deducted from the refund amount.
This applies only to Goods featured on Bedwarehouse.com web site i.e.
Regular lines. Special Items i.e. Goods that are not a regular line for Bedwarehouse.com and are
ordered and/or manufactured specifically for the Buyer cannot be
cancelled once the order has been accepted by Bedwarehouse.com.
Please
be aware that due to the intimate nature of Beds, mattresses, pillows,
mattress protectors, duvets etc, these items are exempt from the
statutory 7 day cooling off period under the Distance Selling
Regulations when they have been unsealed. Therefore, for reasons of
health and hygiene any beds, mattresses or bedding that has been
unsealed will be deemed to be used and cannot be returned for any
reason other than a manufacturing fault.
The
Goods must be unused, made available for collection and be in the
original packaging and in the original condition at a time requested
by Bedwarehouse.com (this request not to exceed 21 days from the
cancellation date)
The
Buyer must retain the Goods and take good care of them until they are
collected by Bedwarehouse.com or their agents.
Please note the delivery charge we
make is a subsidised charge and does not reflect the true cost of
delivering the items we sell. Should you wish to return an item please
be aware that should you choose to use our carriers the charge will be
an admin and collection charge of £49
or the Buyer may return the Goods (at the Buyers cost) and unused, to
us at Bedwarehouse.com, Wrea Lane, Scarborough, North Yorkshire, YO12
7PN in the original packaging and in the original condition, the
collection charge will be deducted from the refund value and the
original delivery charge is non refundable.
Should
the Goods not be adequately packaged at the time of collection then
they will not be collected and Bedwarehouse.com retain the right to
charge a further £49 for "re-collection" to cover costs incurred. The
"re-collection" charge will be deducted from the refund value.
Following collection or return, should Goods be found to be damaged
(not in their original condition), and the Damage is not the result of
our actions or negligence, Bedwarehouse.com will deduct a reasonable
amount from the refund to cover such damage. (Such amount not to
exceed the price of the Goods).
Should
the buyer unreasonably fail or refuse to make the Goods available to
us when requested within 21 days then the Goods must be kept and good
care taken of them until they are collected or returned.
No
refund shall be made until the Goods have been collected/returned and
inspection made as to their condition.
Guarantees:
All Goods are guaranteed against faulty materials and workmanship for
a minimum period of twelve months from the date of delivery.
Returns
of incorrect, faulty or damaged goods:
Complaints relating to incorrect, faulty or damaged Goods should be
notified by phone on 0800 633 5892 and in writing within 7 days of
delivery and should be addressed to Customer Services Department,
Bedwarehouse.com, Wrea Lane, Scarborough, North Yorkshire, YO12 7PN or
by e-mail to
online@bedwarehouse.com.
We will offer you either the choice of an exchange of faulty part or
product; or Collection with full refund. This does not affect your
statutory rights. In the rare event that Goods develop a fault,
Bedwarehouse.com retains the right to have the Goods repaired or
replaced at Bedwarehouse.com’s discretion.
Where
Goods are reported as faulty later than seven days after delivery, we
reserve the right to arrange an independent inspection and if the
Goods are found on inspection to not be faulty but the result of fair
wear and tear, negligence or wilful damage, Bedwarehouse.com retains
the right to charge £50 for the inspection to cover its costs. This
charge will be taken from the debit/credit card used to purchase the
Goods. The Buyer and Bedwarehouse.com shall both agree to be bound by
the results/findings of the independent inspector.
Bed Warehouse, Wrea
Lane, Scarborough, North Yorkshire, YO12 7PN
Bed Warehouse Direct Delivery from
Silentnight, Sealy and Sweet Dreams
