Order online or call:

FREEPHONE: 0800 633 5892

TERMS AND CONDITIONS: By purchasing through this website you agree to be bound by the Terms and Conditions as set out below.

These terms and conditions apply to online transactions only and do not apply to any purchases made in a Bed Warehouse Retail Shop/Warehouse.

These conditions do not affect your statutory rights as a Consumer

Definitions:

"Buyer" means the Consumer who buys or agrees to buy Goods on this website from Bedwarehouse.com.

"Goods" means all products listed on the order and the order confirmation e-mail

"Consumer" has the meaning given in section 12 Unfair Contract Terms Act 1977

"Special Items" means any Goods that are not held in stock by Bedwarehouse.com and are ordered and/or manufactured specifically for the Buyer.

"Delivery" means the delivery of the Goods to the delivery address specified on the order.

Risk and Ownership:

The Goods shall be at the Buyer's risk once delivery has taken place. The Buyer must take all reasonable care of the Goods. Should the Goods be returned to Bedwarehouse.com having been damaged while in the Buyer's care, the cost of such damage will be recovered from the Buyer.

Ownership of the Goods will only pass when cleared funds have been received from the Buyer, regardless of whether delivery has taken place.

Limitations of Liability:

Our total liability in regard to the performance of this contract shall be limited to the value of the Goods.

Bedwarehouse.com shall not be liable for any direct, indirect or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/or non performance of this contract.

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law.

All contracts shall be governed by English Law

Any order placed by the Buyer and accepted by Bedwarehouse.com is subject to the following terms and conditions unless specified in writing by a Director of Bedwarehouse.com.

A confirmation of your order will be sent automatically by e-mail and, unless you are notified to the contrary within 5 working days of this confirmation, the order will be deemed to be accepted by Bedwarehouse.com. Bedwarehouse.com reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy and will in these circumstances reimburse the Buyer in full. 

Please be aware that not all products illustrated on our website are on display in our retail outlets - space obviously limits us as to just how much we are able to display.

Also we often have in store products not shown on our website.

There may be occasions too when the offers/prices instore differ from that on this website and vice versa.

Fraud Prevention:

Bedwarehouse.com retains the right to investigate any order placed on this website that it suspects to be fraudulent, any such order will not be delivered until it is proven that the order is bona fide. Should Bedwarehouse.com be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original card used to place the order and the order will be cancelled.

For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made.  All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Sizes/Finishes/Descriptions/Specifications:

The description of the goods will be as specified within the confirmation e-mail and it is the Buyers responsibility to check that the Goods specified are as the Buyer intended to order. Images of products are examples of the finished product and goods are supplied on the understanding that there may be slight variances in colour, finish, shade and grain particularly on wooden and metal products. Raw materials may have minor technical variances and products may differ marginally from the goods shown. Any changes made will be of an equally or higher standard.

All sizes quoted are approximate and the Buyer should satisfy them self that the goods will fit into the delivery address. The normal bed and mattress sizes (i.e.2’6” small single, 3’ 0" single, 4’0” ¾ Bed, 4'6" double, 5'0" king, and 6’0” Superking) refer to the sleeping surface only and the Buyer should be aware that the overall dimensions may be greater. There may be certain items included in the illustration of a product which are not part of the product and are not included in the product description and are not part of the order, (for example, mattresses on bedsteads & bunks, bedside tables, lamps and bedcovers).

Payment:

Full payment is required at the time the order is placed and Bedwarehouse.com will collect the payment from the debit/credit card details supplied.

All Prices and charges on this site are in U.K. pounds and include any V.A.T payable at the prevailing rate.

For Logistical reasons, the prices of some products purchased in our Retail Warehouses may not be exactly the same as the prices for those products purchased online at www.bedwarehouse.com.

Delivery:

We are currently giving *Free Delivery on-line for almost all Silentnight Beds and Mattresess and *Free Delivery on all Sealy Beds. Delivery is also free on all Sealy mattresses at £300 and above.

Many other items also have Free Delivery when ordered on line,  whilst some others may incur our standard delivery charge of £19 (£9.50 for some smaller items).

Deliveries are 2 man for large items and these may be taken to the room of your choice if the access is clear. Most Goods will be delivered directly from our suppliers and others by a professional logistics team appointed by us. Smaller Goods may be delivered by post or courier.

Deliveries are Monday to Friday, to Mainland UK, excepting for the following post code areas, which may carry a surcharge - AB, FK, IV, KW, LL, PH, PA, SA, SY.  For delivery charges to these areas please phone 0800 633 5892.

Delivery will only be made to the delivery address specified on the original order.

Delivery will be deemed to have taken place when the Goods have been delivered to the agreed address (Bedwarehouse.com do not need to satisfy themselves that the person accepting delivery at the agreed address is authorised by the Buyer to accept the Goods)

You will be given ample time to check your goods carefully for any visible damage before signing for them. Please note that it is your responsibility to sign for the delivery as received, should your packaging be damaged, please mark this on the delivery note as failure to do so may result in any future claim for replacements due to damage being invalidated.

Delivery is officially to the front door only but Goods may be taken to the room of your choice if the access is clear. It is the customer's responsibility to ensure that the goods will fit into the chosen location and that there is satisfactory access to the chosen location.

Most Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods. Delivery charges do not include unpacking or assembly. Please inspect all goods on delivery and advise us of any visible damage as soon as possible and in any case within 7 days.

The deliverers will not remove existing pieces of furniture to help make room for newly delivered products.  Likewise, old pieces of furniture will not be taken away. The customer must take the responsibility to organize the removal and disposal of unwanted furniture.

Bedwarehouse.com will not accept  liability for damage to the customers property, including all types of fixtures, fittings and building structure during delivery of the goods.  Any consequent damage should fall under the customer's household insurance. Bedwarehouse.com will not accept any liability for any damage caused.
 
Customers are advised when accepting goods to have protective sheets available as the goods being delivered may have transferred through a number of warehouses and delivery vehicles.

 Where the Goods cannot be delivered on the day arranged due to the fault of the buyer, Bedwarehouse.com retains the right to charge a further £40 for "re-delivery" to cover costs incurred. This charge will be taken from the debit/credit card used to purchase the Goods.

Refunds:

Refunds on Goods cancelled prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 21 days of that written notice. All refunds will be made onto the same card used to make the original purchase.

Refunds on Goods already delivered will take place as soon as possible following the collection, return and inspection of such goods and in any case will not exceed a period of 21 days following that collection/return.

Cancellation:
The Buyer may cancel the goods at any time within the cancellation period by giving Bedwarehouse.com notice of the cancellation in writing or in another durable medium.

Cancellation period & Returns under the 7 Day Home Approval

If you are unhappy with your purchase or change your mind, and notify us within 7 days of delivery, we will offer you a choice of either exchange to another product or collection and refund of the goods. Although we reserve our right to recover the cost of collection, which would be deducted from the refund amount.  This applies only to Goods featured on Bedwarehouse.com web site i.e. Regular lines.  Special Items i.e. Goods that are not a regular line for Bedwarehouse.com and are ordered and/or manufactured specifically for the Buyer cannot be cancelled once the order has been accepted by Bedwarehouse.com.

Please be aware that due to the intimate nature of Beds, mattresses, pillows, mattress protectors, duvets etc, these items are exempt from the statutory 7 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.

The Goods must be unused, made available for collection and be in the original packaging and in the original condition at a time requested by Bedwarehouse.com (this request not to exceed 21 days from the cancellation date)

The Buyer must retain the Goods and take good care of them until they are collected by Bedwarehouse.com or their agents.

There is a collection charge of £49 for Bedwarehouse.com to collect the Goods or the Buyer may return the Goods (at the Buyers cost) and unused, to us at Bedwarehouse.com, Wrea Lane, Scarborough, North Yorkshire, YO12 7PN in the original packaging and in the original condition, the collection charge will be deducted from the refund value and the original delivery charge is non refundable.

Should the Goods not be adequately packaged at the time of collection then they will not be collected and Bedwarehouse.com retain the right to charge a further £49 for "re-collection" to cover costs incurred. The "re-collection" charge will be deducted from the refund value.

Following collection or return, should Goods be found to be damaged (not in their original condition), and the Damage is not the result of our actions or negligence, Bedwarehouse.com will deduct a reasonable amount from the refund to cover such damage. (Such amount not to exceed the price of the Goods).

Should the buyer unreasonably fail or refuse to make the Goods available to us when requested within 21 days then it will be deemed that the buyer has decided to keep the goods at the price paid and in the condition they are in. Goods must be kept and good care taken of them until they are collected or returned.

No refund shall be made until the Goods have been collected/returned and inspection made as to their condition.

Guarantees:
All Goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery.

Returns of incorrect, faulty or damaged goods:
Complaints relating to incorrect, faulty or damaged Goods should be notified by phone on 0800 633 5892 and in writing within 7 days of delivery and should be addressed to Customer Services Department, Bedwarehouse.com, Wrea Lane, Scarborough, North Yorkshire, YO12 7PN or by e-mail to online@bedwarehouse.com. We will offer you either the choice of an exchange of faulty part or product; or Collection with full refund.  This does not affect your statutory rights.  In the rare event that Goods develop a fault, Bedwarehouse.com retains the right to have the Goods repaired or replaced at Bedwarehouse.com’s discretion, and any delivery costs associated with the exchange of faulty Goods will be met by Bedwarehouse.com.

Where Goods are reported as faulty later than seven days after delivery, we reserve the right to arrange an independent inspection and if the Goods are found on inspection to not be faulty but the result of fair wear and tear, negligence or wilful damage, Bedwarehouse.com retains the right to charge £50 for the inspection to cover its costs. This charge will be taken from the debit/credit card used to purchase the Goods. The Buyer and Bedwarehouse.com shall both agree to be bound by the results/findings of the independent inspector.

WEBSITE INACCURACY POLICY

The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately.  www.Bedwarehouse.com reserves the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy.  The price of any item purchased online may differ in price from  that same item available in one of our stores; sometimes this will be lower and occasionally higher.  All products offered are subject to availability.

Bed Warehouse, Wrea Lane, Scarborough, North Yorkshire.  YO12 7PN