Please be aware that due to the intimate nature of Beds, mattresses, pillows, mattress protectors, duvets etc, these items are exempt from the statutory 14 day cooling off period when they have been unsealed. Therefore, for reasons of health protection and hygiene any mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.
The Goods must be unused, made available for collection and be properly packaged and in the original saleable condition at a time requested by Bedwarehouse.com (this request not to exceed 14 days from the cancellation date).
The Buyer must retain the Goods and take good care of them until they are collected by Bedwarehouse.com or their agents.
Should the Goods not be adequately packaged at the time of collection then they will not be collected and Bedwarehouse.com retain the right to charge a further £45 for "re-collection" to cover costs incurred. The "re-collection" charge will be deducted from the refund value.
Following collection or return, should Goods be found to be damaged (not in their original saleable condition), and the Damage is not the result of our actions or negligence, Bedwarehouse.com will deduct a reasonable amount from the refund to cover such damage. (Such amount not to exceed the price of the Goods).
Should the buyer unreasonably fail or refuse to make the Goods available to us when requested within 14 days then it will be deemed that the buyer has decided to keep the goods at the price paid and in the condition they are in. Goods must be kept and good care taken of them until they are collected or returned. No refund shall be made until the Goods have been collected/returned and inspection made as to their condition.